Studio Policy

• First-time clients: Please create an account on our website or mobile app before arriving to expedite check-in.
• Arrive 15 minutes early for your first class to check in, meet your instructor, and feel comfortable.
• For all classes, arrive 10 minutes early. Doors close 5 minutes after class begins—late entry is not permitted.
• Socks required in all classes; shoes are not allowed in the studio. Grip socks available for purchase at the desk.
• Phones and belongings must be stored in lockers. If you’re expecting an urgent call, ask the desk to hold your phone.
• Classes are 50 minutes long. Please stay through the final stretch to respect your instructor and classmates.

• Cancel at least 4 hours before class via our website or mobile app.
• Late cancels or no-shows incur penalties (varies by contract/package).
• No cancellations accepted by phone, voicemail, or email.
• You are responsible for canceling guest reservations.
• Third-party bookings (ex: ClassPass) follow that platform’s policies.
• Classes may be canceled by the studio for extenuating circumstances; if so, you’ll be notified.

• You may be added from the waitlist up to 2 hours before class. Treat waitlist spots like confirmed reservations.
• Remove yourself from the waitlist at least 4 hours prior if you cannot attend.
• Once added to the class, cancellation policies apply.
• Spots may open within 2 hours of class; arrive early if you’d like a chance to grab one.

• Memberships auto-renew until canceled. 30-day written notice required.
• Some memberships require a minimum commitment. Early termination may result in a fee.
• None discounted memberships can be frozen once per year for one month ($25 fee).
• Canceling ends your grandfathered pricing; freezing preserves your rate.

• Annual Upfront ($1899): Unlimited classes, book 14 days in advance, $10 late cancel fee. No holds/refunds.
• Monthly Unlimited ($189, no commitment): Unlimited classes, 1 guest/month, book 14 days in advance, $10 late cancel fee.
• Monthly Unlimited ($179, 6-month minimum): Same as above with 6-month commitment.
• 4 Classes/Month ($89): 3-month minimum, book 14 days in advance, $10 late cancel fee.
• 8 Classes/Month ($159): 3-month minimum, book 14 days in advance, $10 late cancel fee.

Class Pack Terms

• Packages expire; no extensions, transfers, or refunds.
• 5 Pack: 30 days expiration
• 10 Pack: 60 days expiration
• 20 Pack: 6 months expiration
• All packs: Book 14 days in advance, valid for guests, 4-hour cancel window (late/no-show = loss of credit).

• Available at select class times—book in advance with Kid’s Room credits.
• Limited capacity; all children must be registered (not left in the lobby).
• Cancel Kid’s Room reservations along with your class to avoid credit loss.
• Children supervised by CPR-certified staff. Parents will be retrieved for diaper changes, bathroom breaks, or snacks.
• Parents/guardians assume all risks while children are in the Kid’s Room.

• Please do not attend class if you are feeling unwell, have a fever, or may be contagious.
• Maintain good hygiene; bring your own water, towel, and personal items.
• Wipe down props/equipment after class with provided cleaning supplies.
• The studio may ask visibly ill clients to refrain from participating for the safety of others.